Find quick answers to the most common questions about Heartless Security.
No. Heartless Security does not guarantee recovery of funds. We provide lawful advisory guidance, digital evidence review, and structured process support. Recovery depends on banks, authorities, and case-specific factors beyond our control.
During the 30-minute consultation:
We understand your case timeline
Review available evidence
Explain the legal reporting process
Guide you on next lawful steps
Clarify what is realistically possible
It is a structured advisory session — not a recovery promise.
No. We are a private cyber advisory and investigation consultancy. We are not affiliated with law enforcement, banks, or government authorities.
We do not directly freeze accounts. We guide you on how to properly report the case to the correct authorities and banks through lawful channels.
It helps if you prepare:
Transaction ID
Screenshots
Chat or call logs
Bank statements (relevant portion)
Date & time of incident
This allows us to give more structured guidance.
Yes. All case-related information shared with us is treated confidentially and used only for advisory purposes unless legally required otherwise.
That’s good. We can review your existing complaint and guide you on additional documentation or follow-up steps.
Immediately. Early reporting increases the chances of procedural action. Delay makes the process more difficult.
Yes.
We offer:
Monthly monitoring services
Personal call assistance
Structured follow-up advisory
These are optional services.
Because:
We do not make false promises
We do not claim guaranteed recovery
We follow lawful processes
We focus on documentation and discipline
Transparency builds trust.